Reference

How next2112 Handles Your Account Rights

Our legal terms set out what you can expect from us and what we ask from you. Availability on this platform depends on local law and is open to eligible regions only — if you're accessing from Indonesia where local law permits, these terms…

Jurisdiction-aware termsAccount data rightsDANA, OVO, GoPay coverageContact path includedPolicy updates notified
next2112 How next2112 Handles Your Account Rights
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about how these terms apply to your account, or you want to make a data request, our support team handles legal enquiries separately from general account help. You can reach us through live chat, the account help desk, or by submitting a formal written request. Response times for formal data requests may differ from standard support queries.

Team online

Live Chat

Open the chat widget from your account dashboard for direct contact with our support team on legal or policy questions — available through the logged-in portal.

Account Help Desk

Submit a ticket via the Help section of your account. Select the Legal or Data category so it routes to the right team without delay.

Formal Written Request

For data access, correction or deletion requests, use the dedicated form in your account settings under Privacy. We confirm receipt and process within the period stated in our policy.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

We apply standard encryption to data in transit and at rest. Your login is protected by OTP verification — the code goes to your registered mobile number and expires quickly. We do not share account data with third parties for marketing purposes. If you believe your account has been accessed without your knowledge, contact us through the live chat immediately and we will suspend the session.

Data Handling

We collect only the information needed to operate your account — name, contact details and payment method identifiers. We do not store full e-wallet credentials from DANA, OVO or GoPay.

Cookie Use

We use session cookies to keep you logged in and functional cookies for lobby performance. You can manage non-essential cookies through your browser settings at any time.

Data Retention

Account data is kept for as long as your account is active and for a period afterward as required under applicable law. Closed accounts are purged on a rolling schedule per our retention policy.

Requesting Changes

To correct, access or delete your personal data, go to account settings, open the Privacy section, and submit a request. We will confirm the action taken in writing via your registered contact.

Common Questions About These Legal Terms

Here are the questions we get asked most often about how our terms work, what your rights are, and how to act on them. If something is not covered here, use the Help Desk ticket path above.

Yes. Any deposit or withdrawal made via DANA, OVO or GoPay is processed under our payment terms. Your e-wallet provider's own terms also apply to the transaction on their end.

You can. Go to account settings, open the Privacy section and submit a data access request. We confirm receipt and respond within the timeframe stated in the current policy version.

Closed account data is retained for the period required under applicable law, then purged. You can request confirmation of deletion once the retention period has passed.

We notify registered account holders by their contact method on file before changes take effect. Continuing to use your account after the notified date means you accept the updated terms.

Local regulation takes effect for that specific clause. The rest of the terms remain in force. Eligibility and access are always subject to what local law in your region permits.

Contact us immediately through live chat from your account dashboard. We will lock the session while we investigate. Use the OTP step to verify your identity before any further account action.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.